Return Policy

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This Return Policy outlines the terms and conditions for returning items purchased from Exclusivewhbrand.

Return Period

You have the right to return items within 14 days of receiving your order, in accordance with UK consumer protection laws. The return period begins on the day you receive the goods.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags and labels attached.

Return Conditions

For a return to be accepted, the following conditions must be met:

• Items must be returned within the 14-day return period
• Items must be in their original, unused condition
• Original packaging and all accessories must be included
• Proof of purchase must be provided
• Items must not show signs of wear, damage, or use
• Custom or personalized items may have different return conditions

Cost of Return Shipping

If you are returning items because they are faulty, damaged, or incorrect, we will cover the cost of return shipping. In such cases, please contact us first, and we will arrange for the return at no cost to you.

If you are returning items for any other reason (change of mind, not as described, etc.), you are responsible for the cost of return shipping unless otherwise stated in our terms.

We recommend using a tracked shipping service when returning items to ensure they reach us safely. We are not responsible for items lost in transit if you choose an untracked shipping method.

Return Process

To initiate a return, please follow these steps:

1. Contact us using the contact information provided below to notify us of your intention to return items
2. Provide your order number and details about the items you wish to return
3. We will provide you with return instructions and, if applicable, a return authorization number
4. Package the items securely in their original packaging, if possible
5. Include a copy of your order confirmation or receipt
6. Ship the items to the address provided in our return instructions
7. Once we receive and inspect the returned items, we will process your refund or exchange

Non-Returnable Items

The following items are not eligible for return unless they are faulty or not as described:

• Items that have been used, worn, or damaged after receipt
• Items without original packaging or tags
• Custom-made or personalized items that have been specifically created for you
• Perishable goods or items with a limited shelf life
• Items that cannot be resold due to health or hygiene reasons
• Digital products or downloadable content

General Legal Requirements

Under UK consumer law, you have the right to return items if:

• They are faulty or not as described
• They do not match the description provided
• They are not of satisfactory quality
• They are not fit for purpose

These rights are in addition to your 14-day right to cancel and return items for any reason when purchasing online or by distance selling.

Order Cancellation Policy

You have the right to cancel your order within 14 days of placing it, even if the items have not yet been dispatched. If you wish to cancel an order, please contact us immediately.

If your order has already been dispatched, you may still cancel, but you will need to return the items in accordance with our return process. Once we receive the returned items, we will process your refund.

If you cancel an order before it has been dispatched, we will refund the full amount within 14 days of receiving your cancellation request.

Refund Procedure

Once we receive and inspect your returned items, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.

Please note that:

• Refunds may take 5-10 business days to appear in your account, depending on your payment provider
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs will be deducted from your refund unless the return is due to faulty or incorrect items
• We reserve the right to refuse a refund if items are returned in an unacceptable condition

If you have not received your refund within the specified timeframe, please contact us, and we will investigate the matter.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Exclusivewhbrand
262 High St, Gateshead NE8 1DJ, United Kingdom
Phone: +44 191 477 6475
Email: question@exclusivewhbrand.world

When contacting us about a return, please include your order number and details about the items you wish to return to help us process your request more efficiently.